Ready on arrivalĪ key requirement for the project was the pre-configuration of devices. The project was commissioned by NHSX via the Crown Commercial Service’s Technology Products and Associated Services framework, which ensured our customer enjoyed the security of working with a pre-vetted supplier and quicker procurement timescales for a better all-round experience. The configuration and warehouse teams put in extra hours at the Nottingham headquarters in a COVID-safe manner while the rest of the country was working from home. Asset tracking gave our customer live visibility of how the project’s deployments to over 9,000 different care homes were progressing, meaning every iPad was delivered last winter, and we used Apple Business Manager in conjunction with Jamf as a mobile device management platform to help administer all the iPads remotely.Ĭolleagues from right across Jigsaw24, representing almost all of our departments and specialisms, embarked on a gargantuan effort to provide the highest possible level of customer service.
Everyday jigsaw for ipad full#
This solution included a managed service with full remote management of devices, a service desk providing support to care homes using ITIL best practices, and the staging and shipping of around 750 devices every day of the week.
IPad was chosen because Apple technology is well suited to the current situation as it is easy to use, secure and offers good value for money. Following a competitive tendering process, we worked to develop a solution that would ensure the smooth delivery of the devices to the allocated care home locations and provide the best possible user experience for care home residents and staff.
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